FAQ's

FAQ's

FAQ's

Search FAQ:

Reset

Yes. The delivery of the products is 100% safe and insured uptil your doorstep. Treasuresouq.com, has partnered with the leading and relainble logistics brands thus ensuring a safe delivery of your products to you.

Each brand displayed on Treasuresouq.com, follows their own pricing strategy. The rates of the Gold, Silver and Platinum coins and bars keep fluctuating and the prices vary with every such fluctuation. We display the live rates from each brand and they

Yes. We offer upto 15% discount on the retail price of the Gold, Silver and Platinum coins and bars. We offer a 1% additional discount on payments made via Bank Transfer option. Additionally there are offers that we run from time to time which are updated in the offer section.

999.9 Purity or 999 Purity are purity representation of gold using millesimal fineness system. In this system, fineness or gold purity is expressed in parts per 1000. In other words, it tells how many parts, out of 1000, are of pure gold (in given piece of gold). For instance, if a gold bar is of purity of “999.9”, then it would have 999.9 parts that are pure gold. The remaining 0.1 parts would be some other metal. It can be copper, silver, nickel, zinc or a combination of them. Similarily 999 Purity means, 999 parts out of 1000 are of pure gold. This 999.9 is a technically better quality than 999.

Each product displayed on Treasuresouq.com is duly certified. These products are sourced from the leading brands in their domain. Thus each product is gauranteed of the committed quality which is stated clearly in the product descriptions

Each product displayed on Treasuresouq.com is duly certified. These products are sourced from the leading brands in their domain. Thus each product is gauranteed of the committed quality which is stated clearly in the product descriptions

Gold, Silver and Platinum Coins and Bars are 100% certified. Every brand has their own packaging for different types of products. Though most of the coins and bars come in a Blister Certificate Packaging, not all products are packed similarity. Others would come in an acrylic capsule packaging with purity stamped on the product itself and the others come in a box packaging. With respect to the certicate packaging or the certificate card, some brands offer unique serial number for each product like Riddhi Siddhi Bullion and MMTC PAMP India Pvt Ltd etc. Others offer a standard quality certificate with no unique serial number. The details of the product packaging can be checked in the product details page, where we also display the packaging images for your reference.

The silver jewellery products displayed on our website are Hallmarked. The gold, silver and platinum coins are bars are certified but not hallmarked. Each brand issues their own brand certification along with the products.

Order & Returning
Order & Returning
 

Treasuresouq.com is a specialized online retail company dealing in Gold/Silver and Platinum coins and bars. We have partnered with the leading Indian Refinery brands to offer our customers these products sourced directly from the refiners without any i

It is very simple to place an order at Treasuresouq.com. You can simply follow the below three steps to order products i.e a) "Add to Cart", the products that you wish to purchase, proceed to checkout and fill in your details or simply create your account 3) Choose the convinient payment option and make the payment. After your follow these three stemps, the system would generate a confirmed Order Number for you and initiate an order confirmation email on your registered emailid or the email id that you use while placing the order.

We really regret any inconinience faced to you. However, we request you to please check whether you have placed the Order as a guest or via your account as a registered user. Any order placed as a guest does not reflect in your registered account. We thus request you to please place all orders from your registered account with us.

All orders under process show or reflect "Pending" status. Once your order is shipped the system would update the status of the same as complete with updation of the delivery tracking details in your order.

Treasuresouq.com has partnered with the leading logistics compnies/brands in India for a PAN India Shipping. Depending upon the pickup & drop location and shipment value we assign the delivery to a particular logistics company. They pick up the shi

Treasuresouq.com aims to provide the fastest shipping to customers each time. The orders are shipped the next working day (Monday to Saturday), based on the product readiness. The delivery time varies depending on the pick up and dispatch location. However, our standard delivery time is 3 to 5 working days.

We offer PAN India free shipping for all orders worth INR1000 and above. For orders below INR1000 there would be a nominal charge of INR50 applicable. 

Yes. We ship the Silver Jewellery and other accessories to any location across the world. However we don't ship Gold, Silver and Platinum Coins and Bars outside India. The charges of International Shipping would be charges extra as per actual cost. This shipping cost would totally depend on the delivery PIN CODE.

Online payment made at Treasuresouq.com is 100% safe and secured. We have partnered with leading payments facilitator PAYU Money. It offers a host of payments option i.e Debit Cards, Credit Cards, Mobile Wallets, Net Banking, Amex Cards etc. The list of accepted mobile wallets is explicility displayed while you make the payment. However, we do not directly accept payments from AMAZON Pay and Paytm Wallets currently.

Yes. We offer this exclusive service in which our customers get a 1% additional discount via making payment through Bank Transfer Method. Our Bank Account information is mentioned on the payment info page (Click Here). Once the payment is remitted you can confirm us the payment reference number along with your order no via an email on contact@treasuresouq.com and we would revert to you with a confirmation and proceed for order processing.

Currently we don not offer Cash on Delivery service on any of the products showcased on Treasuresouq.com. We accept online payments and Bank Transfer Payments.