We offer FREE return of package during free look period i.e. within 30-days from the receipt of the package. Complimentary Return shipping is provided on all resizing, exchanges, or refunds for all products within the 30-day Free Look Period for your convenience. Currently exchange/return of order is available through Email/Phone.

100% Refund

  • Our 30-day No Questions asked Money Back Policy * gives you time to make sure your purchase is perfect. If you need to return it for any reason, we'll happily provide you with a 100% full refund or exchange and we will also pay for the shipping to and fro.

    * Not Applicable on Bars & Coins

TS Return process

  • You need to call or email the TS Help Desk team and provide them with relevant order and verification details, that is, Order number, Registered Mobile number, Registered Email ID, Date of Purchase, Amount of Purchase, etc, as per the requirement.

  • Our help desk would generate a Return Code and send you the same on your registered email id and mobile number along with a link to confirm the Return Code.

  • We would arrange for return pickup within 36 hours of the confirmation which will be intimated to you via Email and SMS.

  • A courier person will come with special temper proof package with your name, Mobile, Email address mentioned on the same. He will place the already pre-packed return material (in original packing along with product certificate) in the temper proof pack in front of you and seal it. Subsequently, he would issue you a receiving of the same.

  • Treasuresouq Inventory will ensure non-breakage of the package, and would send the confirmation mail within 12 working hours from the pick-up time. Process of refund will be informed to you though Email & SMS.

  • Your full payment will be credited in your TreasureSouq money account within 72 hours of Return Confirmation mail.

  • Upon credit of payment, you will be informed though email notification (along with the return invoice)

Process of Refund within the Free look period

  • For purchase through Bank Account, Card, Wallet etc:

  • Treasuresouq will credit 100% of the purchase amount in your TreasureSouq cash account within 24 hours of pick-up of courier, after the verification by TreasureSouq Inventory team.

  • Validity of TreasureSouq Money is perpetual

  • You may either make another purchase though TreasureSouq money or may ask to refund the money in bank account. In case of money transfer in your bank account, it will be credited within 72 hours of pick up.

 

  • Other Mode of payment:

  • For Cash on Delivery (COD) orders, the refund will be processed to your bank account.

Resizing, Polishing, Repairing

Cost, terms & charges

  • In the event of resizing your ring, TS will resize the ring free of cost except in certain cases when resizing is not possible

  • In case if the resized ring costs more (or less) than the price quotedearlier, differential cost shall be borne (refunded) by/to the customer, as needed.

  • In case of refund, amount shall be transferred to your account through e-transfer in the same account within 7 days of dispatch of the resized product.

  • If for some reasons, your product needs to be repaired, the company shall repair/replace the product for charges to be determined on a case to case basis.

  • Shipping charges under Repairs & Resizing policy shall be borne by the customer.